CUSTOMER SERVICE

Delivery Info


UK Delivery

Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel a calling card will be posted through your door to let you know a delivery has been attempted.

We'll email you a link so you can track your delivery when the order has been despatched.

Standard Delivery

Deliveries are usually made within 3 to 5 days of your order being placed

UK standard delivery is FREE for orders over £50, or £3.99 if your order is less than £50.



Next Day Delivery

Next day delivery is £5.99. Place your order before 5pm Monday to Thursday or 3pm on Sunday to receive your order the next working day.

Next day delivery is not available to the following post codes
AB, DD3-DD11, DG, EH35-EH46, FK14-21, G83-84, HS, IM, IV, KA18-27, KA6, KW, KY9-16, ML11-12, PA20-88, PH, TD, TR21-25, ZE.



Saturday Delivery

Saturday delivery is £5.99. Place your order before 5pm Friday to receive your order on the next Saturday.

Saturday delivery is not available to the following post codes
AB, BT, CA, DD, DG, DL9-17, EH, FK, G30-84, GU26-33, HS, IM, IOM, IP13-20, IV, KA, KW, KY, LA10-12, LA21-23, LA8, LL, ME3, ME9-13, ML11-12, NE19, NE47-49, NE66-71, NE8, NG13-14, NR15-23, OL14, PA, PE31-36, PH, PL24-29, PO30-41, S32-36, SA35-36, SA41, SA64-65, SK10-11, SK17, SO20-21, SY, TD, TN3, TN23-29, TR, TS12-14, TS21-29, TS9, WR13, WR15, YO13, YO18, YO21-22, YO41-43, YO60-62, YO7, ZE.



BFPO DELIVERY?

Deliveries to BFPO addresses are FREE. Please select BFPO on the country drop down menu and enter the BFPO post code when entering your address at checkout.


Buy Online & Collect in Store

Can I have my order delivered to my local BANK store?

BANK now offer FREE delivery to a host of BANK stores.

Don't want to wait for your delivery? You can order online and have the order sent to your nearest BANK store for FREE!

We currently deliver to all BANK stores

Here's how it works:

Step 1 - Buy Online

Order Online selecting "free delivery to store" at checkout and chose from the drop down list which BANK store you want us to send your order to. Can't find your nearest BANK in the list? We'll be adding more stores very soon so please check back regularly.

The time it takes to arrive in store will vary from store to store, however would usually always be within a few working days.

Don't worry! We will send you an e-mail & text message (where a mobile number has been provided on your order) when your items are ready for collection at the store.

Step 2 - Collect In Store

Visit the store and speak to a member of staff about collecting your order.

Remember! When collecting your order please bring the following with you:
A copy of your confirmation email or text message and some ID (card used to pay, utility bill).

If, for any reason, you are unable to collect your order when it's ready, we will send you a reminder email & text message after 7 days.

After 28 days your order will be returned to our warehouse and a refund will be applied via your original method of payment.



International Delivery

BANK is now shipping globally!

We now deliver to all of the below destinations. If your country isn't there send us an email and we'll consider adding it to our list of destinations.

International Delivery Charges

Choose your country:

BFPO

Delivery will usually take 3 to 10 working days - FREE
Northern Ireland

Next Day Delivery
Place your order before 5pm Monday to Thursday or 3pm on Sunday to receive your order the next working day - £5.99

Standard Delivery
Delivery are usually made within 3 to 5 working days - £3.99 or FREE for orders over £50
Republic of Ireland

Standard Delivery
Delivery will usually take 3 to 5 working days - £3.99
Guernsey

Standard Delivery
Delivery will usually take 3 to 5 working days - £3.99
Jersey

Standard Delivery
Delivery will usually take 3 to 5 working days - £3.99
USA

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Andorra

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Australia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Austria

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Belgium

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Bulgaria

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Canada

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
China

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Colombia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Croatia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Cyprus

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Czech Republic

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Denmark

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Egypt

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Estonia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
FaroeIslands

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Finland

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
France

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Germany

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Gibraltar

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Greece

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Greenland

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Hong Kong

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Hungary

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Iceland

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
India

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Indonesia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Israel

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Italy

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Japan

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Kuwait

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Latvia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Liechtenstein

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Lithuania

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Luxembourg

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Macedonia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Malaysia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Malta

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Mexico

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Monaco

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Netherlands

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
New Zealand

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Norway

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Oman

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Poland

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Qatar

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Portugal (inc. Madeira and Azores)

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Russia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
San Marino

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Saudi Arabia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Serbia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Singapore

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Slovakia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Slovenia

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
South Africa

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
South Korea

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Spain (inc. Canary Isles)

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Sweden

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Switzerland

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Taiwan

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Thailand

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Turkey

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
UAE

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99
Ukraine

Standard Delivery
Delivery will usually take 3 to 10 working days - £4.99


Who will deliver the parcel?

Deliveries will be shipped via Royal Mail or Parcel Force depending on the weight and value.

Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

Delivery will take 4 to 10 working days after despatch

A signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you send us an email at orders@bankfashion.co.uk.

Can I track my delivery?

It depends on which carrier is used when we ship the parcel. We'll send you a tracking link by email if one is available.

Do I pay customs or import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can't let you know how much they'll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.