Returning Items

Collect+

Collect+ has parcel drop points in over 4,500 local stores, most are open early 'til late, 7 days a week, so you can return items at a time and place that suits you.

Simply visit the Collect+ website where you can create and print a returns label for FREE. You can then take your parcel to any of the 4,500 local stores offering the Collect+ service and they will send it to us for you.
You will receive proof of postage, online tracking and compensation cover up to £50. Your return will be processed within a few working days and we'll send you an email to let you know when your exchange or refund has been processed.

Can I return my order to a BANK store?

If you've paid by credit or debit card just pop down to one of our BANK stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Unfortunately, we can't take orders paid by PayPal back in store. This includes all orders placed on our mobile site.

Don't know where your nearest BANK store is? Check out our Store Finder.

How do I return my order by post?

Simply fill in the returns form on your despatch note and post the goods to the following address.

BANK Fashion Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FW

We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Do I have to pay to return?

We're sorry but if you are returning items because you have changed your mind it will be at your cost and we will not refund you original delivery charge. We will however exchange any unwanted returns and re-send the new items without any further charge.

How long can I keep my order before returning?

We ask you return your items to us within 28 days of receiving them.

How long will it take to get my refund?

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, PayPal)

And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

Please note we cannot send exchange orders to customers outside of the UK.

You've sent me the wrong items

We'll do our very best to get the right items to you as soon as possible.
Get in touch with our Customer Service team and let us know.

The item I received is faulty

If you think the item you received is faulty get in touch with our Customer Service team.

Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back.

If you've paid via PayPal, you will not be able to return items to a BANK store. This is because our tills are unable to process those PayPal returns. Sorry if this is an inconvenience.

You can see our full returns and cancellation policies in the sites Terms Conditions.