Our Promise

As a valued BANK customer, we strive to give you the best online experience possible and promise that this is something we will always do for you. That’s why we work hard to ensure the latest Fashions from the hottest and brightest new brands are online, easy to find and are delivered to you quickly.

Need Help?

If you need help uisng our site click here for a guide how to shop.

Do you have a query about an order, return or delivery? Check our FAQ’s and Customer Service pages. We think we’ve covered just about everything you need to know.

If you still can’t find what you’re looking for, or if you prefer to speak to someone , give us a call on 0844 264 0111 where our Online Customer Service team will be ready to help you out between 8AM and 8PM Monday to Fridays and 10AM to 4PM on Saturday and Sunday.

Alternatively you can email us at onlinehelp@bankfashion.co.uk. We aim to respond to your email within 24 hours.

Do you have any comments or feedback about our site and service? We’d love to hear it. Your input helps us - help you, so please get in touch.